Revamped the Account Overview feature experience for Practice Management platform that resulted in 80% higher CSAT score and decreased client issue resolution by 5 minutes.
Designed new Hospital Operations Dashboard which increased efficiency by 25%. Received high CSAT scores for visual design and ease of use by Resources and Providers.
Introduced Design Rituals to improve team morale and engagement and build conenctions in our processes
Senior Product Designer
ZV Designs { Jun 2022 - Sep 2023 }
Researched and applied emerging LLM and Gen AI technologies to interaction design, developing casual games using P5.JS, HTML5, and CSS.
Produced and designed an AI driven financial app for investors focused on passive income strategies.
Drove generative research with manufacturers and suppliers that defined a new, data-driven product and feature roadmap for fast fashion supply quality and safety aligning with GPSR, SDS, and GDPR.
T-Mobile, CDSE
User Experience Team Lead { Nov 2021 - Mar 2022 }
Reporting UX team product planning and coordination and reporting to stakeholders using Scrum and Agile methodology and tools
Boosted productivity from ideation to handoff by 45% by coaching and mentoring designers in articulating and selling their design solutions to stakeholders and colleagues.
Visual Voicemail: Redesign resulted in a positive CSAT score increase (Beta).
Senior User Experience Designer { Aug 2017 - Nov 2021 }
Converted to Full Time Employee
DIGITS (web): Led redesign effort resulting in a positive customer satisfaction core and an increase in paid subscribers
Increased onboarding and productivity by 10% through coaching and mentoring interns and junior designers through their first professional experience.
Led design team on a multi-channel communication tool codenamed "Edison" in partnership with product managers and reporting to stakeholders on the T-Mobile For Business team.
Senior User Experience Designer (Contract) { Apr 2017 - Aug 2017 }
Codename "Magpie": Product Design and Mixed Methods Researcher on a virtual meeting and collaboration tool.
iLink Digital
User Experience Practice Manager { May 2012 - Dec 2017 }
Led UX planning and design for multiple consumer, business, and enterprise focused mobile, tablet, and Web Saas applications in fintech, healthcare, education, natural resources, defense, and telecommunication.
NORAD Santa Tracker: Led Product Management, design, research, and front end development on children focused apps and website.
UX Business development growth bringing design team profitable for 7 straight quarters and 13 quarters overall
Strategic Partner driving design of over 70 Windows 8 and Windows Phone Apps and contributing to the Metro design language to expand Microsoft's Mobile market share and adoption
User Experience Architect { June 2011 - May 2012 }
Developing a user research, design, and stakeholder review process while leading design efforts led to the retention of the project and an increase in billable hours.
Adapted UX processes to entire UX organization and increased design productivity and team retention
Senior Interaction Designer/Researcher { Jan 2011 - June 2011 }
VCA: Developing a user research, design, and stakeholder review process while leading design productivity led to the retention of the project and an increase in billable hours.
Drove product design of hospital operations application through human centered principles and user research which led to a reduced training time of staff across 400+ hospitals by 75%.
Improved medical estimates and scheduling by 30% through design and user research by reducing data errors and providing accurate just in time information of pet health, vaccine status, and care plans.
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