My Resume

Career Experience

Mars Veterinary Health (Contract)

Senior Product Designer { Oct 2023 - Sep 2025 }

• Revamped the Account Overview feature experience for Practice Management platform that resulted in 80% higher CSAT score and decreased client issue resolution by 5 minutes.
• Designed new Hospital Operations Dashboard which increased efficiency by 25%. Received high CSAT scores for visual design and ease of use by Resources and Providers.
• Introduced Design Rituals to improve team morale and engagement and build connections in our processes

ZV Designs (Consultancy)

Senior Product Designer { Jun 2022 - Sep 2023 }

• Researched and applied emerging LLM and Gen AI technologies to interaction design, developing casual games using P5.JS, HTML5, and CSS.
• Produced and designed an AI driven financial app for investors focused on passive income strategies.
• Drove generative research with manufacturers and suppliers that defined a new, data-driven product and feature roadmap for fast fashion supply quality and safety aligning with GPSR, SDS, and GDPR.

T-Mobile, CDSE

User Experience Team Lead { Nov 2021 - Mar 2022 }

• Boosted productivity from ideation to handoff by 45% by coaching and mentoring designers in articulating and selling their design solutions to stakeholders and colleagues.
• Visual Voicemail: Expanded product features and redesigned the mobile platform resulting in an improved customer journey experience and 50% higher CSAT score as measured by customer responses (Beta).
• Decreased the number of design rework requests by engineering by 15% by implementing a design to development Angular and React component verification process.

Senior User Experience Designer { Aug 2017 - Nov 2021 }

• Converted to Full Time Employee
• DIGITS (web): Led redesign effort resulting in a positive customer satisfaction score and an increase in paid subscribers
• Increased onboarding and productivity by 10% through coaching and mentoring interns and junior designers through their first professional experience.
• Led design team on a multi-channel communication tool codenamed "Edison" in partnership with product managers and reporting to stakeholders on the T-Mobile For Business team.

Senior User Experience Designer (Contract) { Apr 2017 - Aug 2017 }

• "Digital Whiteboarding" Tool: Product designer and mixed methods researcher on an internal multi-platform virtual collaboration and whiteboarding solution.
• Solution didn't ship commercially but did help stress test T-Mobile's core network services

iLink Digital

User Experience Practice Manager { May 2012 - Dec 2017 }

• Led UX planning and design for multiple consumer, business, and enterprise focused mobile, tablet, and Web Saas applications in fintech, healthcare, education, natural resources, defense, and telecommunication.
• NORAD Santa Tracker: Led Product Management, design, research, and front-end development on children focused apps and website.
• UX Business development growth bringing design team profitable for 7 straight quarters and 13 quarters overall
• Strategic Partner driving design of over 70 Windows 8 and Windows Phone Apps and contributing to the Metro design language to expand Microsoft's Mobile market share and adoption

User Experience Architect { June 2011 - May 2012 }

• Developing a user research, design, and stakeholder review process while leading design efforts led to the retention of the project and an increase in billable hours.
• Adapted UX processes to entire UX organization and increased design productivity and team retention

Senior Interaction Designer/Researcher { Jan 2011 - June 2011 }

• VCA: Developing a user research, design, and stakeholder review process while leading design productivity led to the retention of the project and an increase in billable hours.
• Drove product design of hospital operations application through human centered principles and user research which led to a reduced training time of staff across 400+ hospitals by 75%.
• Improved medical estimates and scheduling by 30% through design and user research by reducing data errors and providing accurate just in time information of pet health, vaccine status, and care plans.