Revamped the Account Overview feature experience for Practice Management platform that resulted in 80% higher CSAT score and decreased client issue resolution by 5 minutes.
Designed new Hospital Operations Dashboard which increased efficiency by 25%. Received high CSAT scores for visual design and ease of use by Resources and Providers.
Introduced Design Rituals to improve team morale and engagement and build conenctions in our processes
Career Break and Learning 🕵
Travel Man { Jan 2023 - Aug 2023 }
Traveling about, painting, and collaborating with different artists working in diverse mediums.
Spent time on personal development exploring AI and other emerging LLM technologies
Increasing my understanding of AI technologies through creating casual games and storywriting.
Executing on intuitive customer experience, design, development for a healthcare HIPAA mobile app to help patients with a rare blood condition as a charitable offering.
Designing graphics for t-shirts and other clothing.
Zalando, Partner Services
Principal Product Designer { Jun 2022 - Dec 2022 }
Led the digital experience and planning of a major initiative in the Product Quality and Safety compliance space by creating a scalable design process and agile ux framework which led to increased accuracy in business requirements and stakeholder visibility.
Design of digital workflows which led to reducing human capital cost and inaccuracy of data by creating interfaces for users to input data directly into the platform.
Implemented accessibility, inclusion, and content design best practices across enterprise products, resulting in improved user experience, compliance alignment, and opening up new markets in the enterprise space.
Organized and presented at design team events, showcasing design solutions and best practices which led to higher morale.
T-Mobile, CDSE
User Experience Team Lead { Nov 2021 - Mar 2022 }
Reporting UX team product planning and coordination and reporting to stakeholders using Scrum and Agile methodology and tools
Boosted productivity from ideation to handoff by 45% by coaching and mentoring designers in articulating and selling their design solutions to stakeholders and colleagues.
Visual Voicemail: Redesign resulted in a positive CSAT score increase (Beta).
Senior User Experience Designer { Aug 2017 - Nov 2021 }
Converted to Full Time Employee
DIGITS (web): Led redesign effort resulting in a positive customer satisfaction core and an increase in paid subscribers
Increased onboarding and productivity by 10% through coaching and mentoring interns and junior designers through their first professional experience.
Led design team on a multi-channel communication tool codenamed "Edison" in partnership with product managers and reporting to stakeholders on the T-Mobile For Business team.
Senior User Experience Designer (Contract) { Apr 2017 - Aug 2017 }
Codename "Magpie": Product Design and Mixed Methods Researcher on a virtual meeting and collaboration tool.
iLink Digital
User Experience Practice Manager { May 2012 - Dec 2017 }
Led UX planning and design for multiple consumer, business, and enterprise focused mobile, tablet, and Web Saas applications in fintech, healthcare, education, natural resources, defense, and telecommunication.
NORAD Santa Tracker: Led Product Management, design, research, and front end development on children focused apps and website.
UX Business development growth bringing design team profitable for 7 straight quarters and 13 quarters overall
Strategic Partner driving design of over 70 Windows 8 and Windows Phone Apps and contributing to the Metro design language to expand Microsoft's Mobile market share and adoption
User Experience Architect { June 2011 - May 2012 }
Developing a user research, design, and stakeholder review process while leading design efforts led to the retention of the project and an increase in billable hours.
Adapted UX processes to entire UX organization and increased design productivity and team retention
Senior Interaction Designer/Researcher { Jan 2011 - June 2011 }
VCA: Developing a user research, design, and stakeholder review process while leading design productivity led to the retention of the project and an increase in billable hours.
Drove product design of hospital operations application through human centered principles and user research which led to a reduced training time of staff across 400+ hospitals by 75%.
Improved medical estimates and scheduling by 30% through design and user research by reducing data errors and providing accurate just in time information of pet health, vaccine status, and care plans.
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